Securus Technologies is one of the most revered industry leaders in technological developments for communications systems in the Criminal Justice and Correctional fields. Being charged with helping to provide assistance to public safety and law enforcement agencies throughout the country, Securus obviously regards highly integrity and ethics in the industry.
Recently Securus began to research into reported integrity breaches of one of their major competitors, Global Tel Link (GTL). GTL was a provider of telecommunications systems to the Louisiana Department of Corrections, and due to some suspicious activities came under investigation. The Louisiana Public Service Commission’s investigation into GTL’s business practices resulted in a seventeen-page report detailing their findings.
Among these findings are the fact that GTL had programmed their telephones to fraudulently increase the times of calls placed by fifteen to thirty-six seconds, frequent issues with “Double-Billing” customers for a single call placed, and many instances of “artificially inflated” fees added to the cost of calls that had already been completed. The Louisiana Public Service Commission found that these instances were deliberate and unlawful, and resulted in taxpayers being deliberately overcharged $1,243,000.
Securus Technologies believes that companies which provide services to law enforcement agencies should be held to the same ethical standards as public servants are themselves. Securus hopes that by helping to make the public aware of these violations of Global Tel Link’s business practices that GTL will be encouraged to adopt additional policies and procedures to help ensure that such blatant abuses of the public trust do not continue.