The Big Technological Challenge Of Securus Versus GTL

Securus Technologies has put out a challenge to their main competitor in the field of criminal justice technology. Their competitor is GTL, who Securus does not believe has the technology to match their own. Securus wants both of their technologies placed before an impartial judge to determine whose is superior.

 

The technologies being discussed are their telephone calling platforms, customer service and metrics. Richard Smith holds the position of CEO at Securus and says GTL has misrepresented their technologies. He feels the investments Securus has made along with their product development and technology far exceeds that of GTL.

 

The technology GTL uses is older and does not have the same quality. When the platforms of both companies are compared Securus uses technologies that are not only more efficient but faster. They have their own call center which they staff. Their call answering performance is 600% better than GTL. Securus also trains their own technicians versus GTL who use contractors.

 

The calling platform Securus uses is a state of the art Voice Over Internet system. The system incorporates updates for software and seamlessly introduces new services and products into the system. Customers who have used both of the systems have chosen Securus over GTL three to one. This advanced system includes numerous different features.

 

* Managed Access Systems

* Voice Biometrics

* Payment Facilitation

* Media, Communications, and Money Transfer Services

* Managed Access Systems

* Video Visitation

* Location Based Services

* Data Analytics

 

Securus has a messaging system in addition to their voice system. This brings in $4.00 for each dollar brought in by GTL. Their technological capabilities are why Securus has challenged GTL. They are referring to the challenge as a bake off but do not believe GTL will accept. The CEO of Securus has admitted were he in GTLs place he would decline. When both platforms are carefully looked at is becomes obvious that Securus has the technology to win this challenge with no doubts.

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